WATCH: Woman Lashes Out & Splashes Her Boba At Security Guard And Food Rider For Following SOPs

It’s been almost two years of staying at home, and we would be lying to ourselves if we said we’re not food delivery experts at this point. Well, most of us anyway.

A woman who is believed to be from China reacted in a fit of anger when her bubble tea was not sent up directly to her apartment unit, and someone caught it all on camera.

Facebook user and managing director of a security company, Michael Cheang, posted a video on Facebook on 27 November regarding the incident.

Watch it here:


From what we know, the woman ordered bubble tea and instructed the delivery rider to send it to her unit at 8pm. The security guard on duty explained that delivery riders are not permitted to go up to residents’ units due to SOPs.

Sounds fair, no? She didn’t think so.

The woman then came downstairs to collect her order then proceeded to tell both the delivery rider and the security guard off.

“The other countries including China would do so [deliver to doorstep], why is Malaysia so terrible?” she complained.

She proceeded to throw the bubble tea drink at both men before slowly walking off. While she tried not to slip on the floor, the security guard and delivery rider stayed calm and did not retaliate.

Michael praised his employee, the security guard, for keeping calm and maintaining his professionalism throughout the rude encounter.

“While facing such hot-tempered and arrogant residents, they showed professionalism and calmly dealt with the issue. I am proud of them!” said Michael, managing director of M-Forces Securities Sdn Bhd.

The video went viral on Facebook and collected comments from netizens who were outraged by the woman’s behaviour.

You’d think that people would be grateful for having valid SOPs in place for their own safety. Maybe she was just really hangry…

Either way, how many times do we have to say it? Appreciate your delivery riders!