The Airport Service Quality (ASQ) survey for the third quarter (Q3) of 2022 has confirmed that KL International Airport (KLIA) and Langkawi International Airport (LGK) are among two of the best airports in the world.
Airports Council International (ACI) runs the ASQ survey, which gauges general customer satisfaction with terminal safety, amenities, services, and hygiene. In the ASQ survey, both airports received flawless marks of 5.00 each.
Eight other airports including KLIA celebrated the accomplishment for Q3’s category of over 40 million passengers per year (mppa). The only airport in its category of two to five mppa to receive all possible points in the survey is LGK.
The managing director of Malaysia Airports Holdings Bhd (MAHB), Datuk Iskandar Mizal Mahmood, claimed that the second half of the year saw a quicker rebound in air travel.
By assuring effective procedures, functional facilities, and a friendly airport staff, MAHB hopes to reduce any extra stress associated with travelling as more people use the airport, according to Iskandar.
In October, various airlines commenced operations again, namely KLM Royal Dutch Airlines, All Nippon Airways, and Lion Air, which fly nonstop from Amsterdam, Tokyo-Haneda, and Surabaya to Kuala Lumpur, respectively.
The Manila-Kota Kinabalu line by Cebu Pacific and the Penang-Denpasar link by AirAsia in Malaysia were both reinstated, as was the Malaysia Airports Group.
The company’s Malaysian operations saw 5.4 million passenger movements in October, contrasted with 2.9 million for its Turkish operations at Istanbul Sabiha Gokcen International Airport.
At the company’s airports in Malaysia and Istanbul, international traffic rose by 9.0% and 3.0%, respectively, in comparison to the previous month. Overall, MAHB counted 8.3 million passenger movements in October, exceeding 8.0 million for the second consecutive month.