AirAsia issued an apology after a viral video of their ramp staff poorly handling bicycles which belonged to cycling enthusiasts. In the video, the staff were shown dropping the bicycles on the ground.
Facebook user Fen Lim originally posted the video of the incident, which shows a few bicycles being mishandled. It occurred upon their arrival to KLIA2 from Kaoshiung, Taiwan, while still seated in the plane.
Other netizen-cyclists shared their unfortunate dealings with the low-cost airline company in the comments of the video.
AirAsia posted a video apologising about the incident and CEO Riad Asmat mentioned that as a gesture of good-will, the company will waive all fees to transport bicycles for the month of April.
“As a cyclist myself, I was pretty disturbed when I saw the actions of our staff. Rest assured, we’ve taken action. We are looking into the matter very seriously and stern action will be taken accordingly… I hope we will continue to improve ourselves. Attention has been put into this particular example.”
AirAsia Group CEO Tan Sri Tony Fernandes stated that while the ground handling company is a joint venture called GTR, the airline would take full responsibility for the incident.
“After meeting all my ramp boys and girls, I’m really disappointed. We are a company that, if we make a mistake, we stand up and take the heat. We will get better. Apologies,” he emphasised in the Facebook post.
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