AirAsia ‘Temporarily Hibernating’ its fleets; Here’s what to do if you bought a flight

According to AirAsia Group, the company made this statement regarding their decision to halt their fleets:

“AirAsia always places the safety and wellbeing of its guests and employees as its top priority. With governments imposing travel and movement restrictions including home quarantine orders, AirAsia is also playing its part in helping curb the spread of the virus in order to keep flying safe for everyone.”

They also addressed flight attendees whose plans have been cancelled or delayed, stating that those affected will be able to convert current bookings into a credit account which can be redeemed within a year’s time alongside the ability to reschedule flights as much as they please without additional charges:

“All affected guests are being immediately notified by email and SMS. They have the option of converting their flight booking into a credit account that is valid for future redemption for 365 days or moving their flights for an unlimited number of times without any charges to another date prior to 31 Oct 2020. Guests can perform these changes via AirAsia virtual Allstar AVA on airasia.com or support.airasia.com.”

AirAsia also reassured that this decision is the right move to make, taking into consideration the well-being of both guests and employees alike, noting that most of their staff have voluntarily agreed to wage cuts:

“In our effort to further manage and contain costs, both the management and senior employees of AirAsia Group have volunteered a salary sacrifice, ranging from 100% at the very top to 15%. This will help ensure that we can ride out this prolonged period of extremely low travel demand and at the same time minimise the impact on our employees, especially those in junior positions.”

On a brighter note, AirAsia Group promises to assist government authorities in returning and reimbursing travellers and those who have pre-ordered goods that require shipping.

“AirAsia’s online marketplace OURSHOP and its cargo and logistics platform Teleport will remain operational, with Teleport utilising passenger aircraft to transport medical aid and protective equipment intended for hospitals and frontline emergency responders at selected destinations.”

Kudos to the entire AirAsia group for addressing public concerns in addition to looking out for the well-being of their passengers and staff altogether.

As always stay safe. For more news, stick with JUICE.