Gov’t Creates Special Channel Specifically For Users To Lodge Food Delivery Complaints

By Quinny Tan  •  25 Oct 2021 in News

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There have been 1,933 complaints received regarding FoodPanda and Grab p-hailing services in the last year. This year, a total of 989 complaints were made for the same companies.

Recognising the severity of this, the Domestic Trade and Consumer Affairs Ministry (KPDNHEP) has set up a special complaint channel for both traders and consumers.

Users can now submit any issues and problems related to food delivery services (p-hailing).

Its Deputy Minister, Datuk Rosol Wahid said the complaints can be lodged via email so the ministry can look into the issues and take appropriate action.

“We have created a special channel so that not only traders but also consumers who have any problems can lodge complaints to us,” said Rosol.

He made the announcement after launching the Jualan Koperasi Prihatin Rakyat at Koperasi Felda Bukit Bading Terengganu Bhd in Felda Bukit Bading on Saturday (23 October).

KPDNHEP has apparently been in talks with key players within the p-hailing industry to resolve all issues, including delays in payment of food sales to traders and high commission charges.

“Some p-hailing companies claim that the delay in payment is due to problems with their system. They promise to improve their system. There are also companies that want to lower their commission rates,” said the minister.

Earlier this year, the Malaysia Competition Commission (MyCC) said that it was closely monitoring food delivery platforms for charging excessive commission fees after local food vendors aired out their frustrations on social media.

Some food delivery riders have also been reckless on the road, as a study by the Malaysian Institute of Road Safety Research (MIROS) revealed that 70% of riders disobey traffic rules when they are on a delivery run.

Lodge your complaints at [email protected] and let’s all look forward to better service!

Despite this, JUICE would like to remind everyone to appreciate our delivery riders and keep their efforts in consideration.