Guests at a Cameron Highlands Hotel Had to Clean Their Own Room & Change Their Own Bed-Sheets

By Karissa Lund  •  06 Jul 2020 in News

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Vacations are supposed to be relaxing but for this guest, it turned out to be the opposite.

Recently, a Twitter user with the handle @zmzhrhrf, who goes by Aira, posted that when she checked into a hotel in Cameron Highlands, she and her friends had to clean up the room and change all the sleeping covers themselves.

With almost 8,000 retweets, she said, “NOVA HOTEL CANCEL. All my life, I have never had to check-in and change my own bed-sheets. Change my pillow covers. Clean the room. Get rid of trash left by the people before me.”

NOVA HOTEL CANCEL

Seumur hidup. Tak pernah lagi check in hotel kena tukar cadar sendiri. Tukar sarung bantal sendiri. Kemas bilik. Buang sampah orang duduk sebelum ni.

Kami sampai kul 10malam tadi. Hotel bagi alasan bilik belum kemas. Suruh pegi bilik dulu. Tunggu. pic.twitter.com/Iztgy5pFcq

— aira (@zmzhrhrf) July 3, 2020

She further explained that she checked in sometime in the afternoon but had to wait until 10pm for her room to be ready. When she questioned the concierge on when she could enter her room, the staff said that it wasn’t cleaned up yet. Although it was still dirty, the staff asked her to enter and just wait for housekeeping.

Upon entering, the room was filled with leftovers from the previous guest. Take a look:

An hour later, housekeeping still didn’t show up and Aira went down to lodge a complaint. Instead, she was met by a long queue at the hotel reception as other guests were also complaining about the same problem.

Feeling frustrated, Aira and her friends decided to clean up the room and change the sleeping covers themselves.

Aira continued by stating that they paid RM480 per night and was supposed to stay at the hotel for two days. When the incident happened, she shortened the vacation to one day and asked the hotel for a refund. Turns out, it does not have a refund policy and the manager was allegedly “hiding in the back” to avoid angry guests.

When the tweet went viral, many netizens replied by sharing similar incidents that happened at the Nova Highlands Hotel. Check it out:

Series kalau pegi Cameron jangn lah duduk dekat Nova Hotel tu,ni lah barisan yg aku kene berbaris untuk check in🙂💔kesian tengok ade yg bawak anak kecil berbaris panjang2 kat situ,dengan bilik tak siap nye,aku yg mude ni pon lenguh2 pinggang berbaris,bayangkan yg makcik pakcik. pic.twitter.com/mwMqouwBRq

— izzamoshi (@izzashafie) July 5, 2020

Member aku pun baru balik dari sana, mintak towel pun tak dapat dapat, mula cakap esok pagi, lepastu sebelum breakfast da mintak, tak dapat, lepas breakfast mintak pun tak dapat, keluar bejalan, balik nak dekat maghrib, pun tak dapt lagi, terus kena haruk, mintak num bos tak bagi

— Danny (@danny_razak) July 5, 2020

hotel ni memang hanat sikit. aku check dalam trivago tulis banyak lagi room kosong dekat hotel ni, so aku booking la satu room, bila dah sampai dekat kaunter dia ckp bilik aku booking tu dah ada orang duduk sejak 2 hari lepas…. hotel jer mahal, tapi service murah

— p̸̧̰̭̬̎ả̵̢͕͉̫͎͂̓͘r̷̫̫̤͓͙̟̣̤̩͓͊̒́̉͗ī̷̱͚̣̐̒̇̌̒͠h̶̎ (@skobadibadiahah) July 4, 2020

Dapat bilik jgak yg aku ni sampai depan kaunter blh ckp hotel ak kna cancel 3jam wei ak beratur hampa rasa apa nak pitam aku dgn lapaqnya 😭habis gadoh dh dpan to last aku trun cekin simpang pulai 😔😔😭 pic.twitter.com/GHAzxDy4v2

— NHBASRBMB (@PejaCik) July 5, 2020

While we’re unsure about the health and cleanliness practices that occur at the hotel, it seems like there has been no sanitization process for the room. Considering that we still have not recovered from the coronavirus pandemic, that fact alone is very concerning.

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