Here’s How To Appeal If Your eMADANI Claim Was Rejected

By Lara Kramer  •  07 Dec 2023 in News

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Was your eMADANI RM100 e-wallet claim rejected? Don’t worry, you can still appeal!

Launched by the government, applications started on 4 December with the aim to boost the digital economy. In fact, many Malaysians have already received the credit.

Despite its success, some face challenges, with rejections often linked to eligibility criteria. Notably, students who received RM150 eBelia Rahmah aid are ineligible. Failing to file 2022 taxes also leads to rejection.

If you believe your rejection was a mistake, learn how to appeal for your eMADANI credit with this quick step-by-step guide:

1. MAE (Maybank2u)

If you encounter eMADANI, MAE, or QR code payment issues, you can make a complaint or appeal via Maybank’s customer service at 1300-88-6688 or via e-mail at [email protected].

Unfortunately, they don’t have a dedicated feedback form as of yet.

2. Touch ‘n Go eWallet Appeal Guide

To appeal on the Touch ’n Go Support website, visit the request page here.

Choose “eMADANI” under Support Type, share your appeal details in the Description section, and attach any required documents. For further assistance, call +603-5022 3888.

3. Setel Appeal Process

To appeal with Setel, send an e-mail to [email protected] or use the appeals feature on the Setel website for swift assistance.

4. ShopeePay Appeal Process

To appeal with ShopeePay, contact the Shopee Customer Service Team.

Select “eMADANI Claimants” as your user type, provide your Shopee account details and email, and attach supporting documents.

For more details, call +603-2777 9222.

If you’d like to revisit a detailed breakdown of eligibility criteria and more insights before you appeal, explore our full article here.

You can also visit the official portal here for in-depth details about the eMADANI program.